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Hi Katherine,
Our cultural journey within Costain started some 14 years ago, initially we employed some external consultants which certainly made a difference, however we felt that cultural change needed to come from within. We setup a team of behavioural science experts initially focused on health and safety which had been flat lining for a few years and results were seriously impressive.
Using behavioural science techniques to drive positive, rather than negative re-enforcement transformed our H&S performance and the initiative was so successful it turned into an award winning service.Â
We now apply this same approach to technology blended with a mix of agile user engagement. We find that by getting the end users involved from day one, understanding their challenges and focusing on making their lives easier, ensures a smoother transition into BAU. The iterative agile approach also means the end users are effectively trained in how to use the end solution as they have helped design it !! Â
In terms of skills we have partnered with the CITB to help shape a new Digital Leadership programme feeding into the CITB’s digital skills and competency framework, this provides structured learning and certification for key skills that suit all abilities. Early days however the CITB have been very impressive.
This is not to say cultural adoption has been solved, there are still many obstacles and there is no silver bullet, however these approaches have certainly helped us to date.Â
I can put you in touch with the relevant people in Costain if you want to discuss in more detail, we are always keen to learn from others as part of the ongoing cultural challenge.
Regards
Kevin