Smart Infrastructure Index: Digital Maturity Benchmarking report 2021

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We are pleased to announce the publication of the (Smart Infrastructure Index) Digital Maturity Benchmarking report. 

Summary of responses 

This year, we received 57 responses from the DT Hub community as a whole, this compares with 21 responses in 2020 from asset owners/operators. While increasing the reach of the survey, it also influenced the scoring.  

The overall digital maturity score for the DT Hub community was 37.3 in 2020, decreasing to 33.6 in 2021. When looking at scores for asset owners / operators only, the decrease was evident, however far less significant, with the average score of 37.1 in 2021.  

The overarching observation of this year’s Smart Infrastructure Index results is that on average, the digital maturity score of the DT Hub community has decreased. However, the overall digital maturity of the DT Hub community’s member organisations has not necessarily dropped. There are two key factors which lead to this conclusion: first, that the demographic of respondents has changed, with the survey being sent to vendors and academia as well as asset owners / operators; and second, that the DT Hub community last year was much smaller than it is now, with far fewer organisations, who likely fall into the category of ‘early adopters’ of digital twins and digital more generally.

Analysis and recommendations to improve digital maturity

This report compares results from the 2021 Digital Twin question set with those from 2020, arranging observations and insights into subcategories then continuing with an analysis of the core Smart Infrastructure Index questions. It concludes with specific recommendations to improve digital maturity scores across both these categories. 

About the Smart Infrastructure Index 

The Smart Infrastructure Index allows organisations to: 

  • Better understand their maturity in relation to both digital transformation and digital twins  
  • Compare and contrast DT Hub members with broader Index metrics  
  • Draw comparisons with the wider community  
  • Understand progress in the last year  
  • Identify future areas of focus.  

The DT Hub version of the Smart Infrastructure Index includes core questions that assess digital maturity across the asset lifecycle and an extension focused on digital twins in the context of the National Digital Twin programme (NDTp).

Download the report



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