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We have updated our terms of use. Please take a moment to review the new terms and confirm you agree.
Terms of Use
The Digital Twin Hub is a collaborative web-enabled community for those who own, or who are developing, digital twins within the built environment, and is intended to ensure that knowledge and experience is shared to maximise learnings.
Registration terms
This Notice is provided by the Connected Places Catapult (CPC). For the purposes of this notice, CPC is the Data Controller and Invision Community act as Data Processors. This community is facilitated by CPC and is made available to you using a third-party platform provided by Invision Community. Your use of this community is subject to compliance with the community rules described below and with Invision’s Acceptable Use Policy. By clicking “I agree”, you confirm that you have read and understood these documents, and that you acknowledge that these documents govern your use of this community.
Further information regarding Invision’s processing of your personal data can be found in Invision’s Privacy Policy. Please note that CPC is not responsible for, and does not control, Invision’s processing activities.
CPC takes your privacy seriously. By registering to our Digital Twin Hub, you are consenting to us contacting you to share the latest news, events and updates.
Further information regarding processing of your personal data can be found in CPC’s Privacy Policy.
Community rules
Please take a moment to review these rules.
Please remember that we are not responsible for any messages posted by DT Hub members. We do not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message.
The messages express the views of the author of the message, not necessarily the views of this website. Any user who feels that a posted message is objectionable is encouraged to contact us immediately by email. We have the ability to remove objectionable messages and we will make every effort to do so, within a reasonable time frame, if we determine that removal is necessary.
You agree, through the interactive services of the community, such as blogs and online discussions, that all material and contributions are accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and the law of the country from which they are posted.
You agree, through your use of this service, that you will not use this website to post any material which is knowingly false and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, or otherwise violative of any law. We reserve the right to terminate your account if you fail to abide by these terms.
You agree not to post any copyrighted material unless you are, or have the permission of, the copyright owner. For the avoidance of doubt, any background intellectual property shall remain the property of the originating party.
About Connected Places Catapult
Connected Places Catapult is focused on growing businesses with innovations in mobility services and the built environment that enables new levels of physical, digital, and social connectedness. Our company registration number is 11837978 and our registered office is 1 Sekforde Street, London, EC1R 0BE. Connected Places Catapult is registered with the Information Commissioner Office, registration number ZA773397.
This privacy policy applies to anyone who asks about, buys, or uses our services in any way (for example by email, through the website, or by telephone). We take privacy seriously and we want you as our service user, to understand the information we collect about you, how we process and protect the personal information which we collect about you, from you and from third parties, so that you can be confident that the information is being used safely and in ways that are reasonable expected, and what rights you have in respect of your personal information.
When we refer to ‘we’, ‘us’ and ‘our’, means Connected Places Catapult.
What information do we collect and use?
We may collect any of the following information, depending on how you interact with us as a service user:
Your personal information collected will be used to allow us to support innovative projects, create new commercial opportunities and improve productivity, socio-economic and environmental benefits for places by:
Your IP address will be used to allow Connected Places Catapult to set appropriate access permissions on its website.
Our IP and footfall sensors will track movement within Connected Places Catapult London office as part of a ‘testbed’ project currently being run for SMEs to deploy their technology as a showcase and experimental environment. The data from this project will be used for analytical purposes only.
CCTV recording is un use at all Connected Places Catapult locations, this is used to ensure the security of property and premises and for the preventing and investigating crime purposes only. Area monitored by CCTV are sign-posted. Where necessary or required, this information is shared with you, police forces, security organisations and persons making an enquiry.
In many cases we pseudonymise or anonymise your information before we share it with others, or where we no longer require the information in identifiable form.
Anonymisation is the process of turning data into a form which does not identify individuals and where identification is not likely to take place.
Pseudonymisation is the process of information in such a way that it can no longer be attributed to you without the use of additional information and where that additional information is kept separately. This allows for a much wider use of the information for statistical or other purposes.
Who do we collect information from?
Directly from you, this information can be collected when:
Personal information can be collected from publicly accessible sources including external databases including:
When participating in projects, we may collect information about you from other providers.
What is your information used for?
We use your information for several purposes. Whenever we use your information, we must have a legal justification under data protection law for its use. The legal justification will depend on the purpose for which we intend using your information.
Our legal justification for processing your personal information generally falls into the categories below:
Who Do We Share Your Information With?
It is important that you understand that we may share your information with others. We may share your personal information within our group of companies and with third parties.
Sharing within the Connected Places Catapult Group
We may share your personal information within the Connected Places Catapult group of companies.
Sharing with third parties
We may share your personal information with the third parties listed below for the purposes identified within this privacy notice:
How long do we keep your personal information for?
We retain information in accordance with our legal obligations and national best practice. We ensure compliance through regular auditing and ensure information is securely disposed of when it has reached the end of its retention period. We implement data retention periods for different categories of personal data and/or different processing purposes, including where appropriate, archiving periods. We will only keep your personal information for as long as reasonably necessary to support our legitimate business interests and to comply with our legal and regulatory requirements.
A copy of Connected Places Catapult Records Management Policy can be provided upon request.
Internal transfers of your personal information
Connected Places Catapult supports innovative projects globally. We (or third parties acting on our behalf) may store or process information that we collect about you in countries outside the UK. Information may be transferred, processed, and stored outside the country where your information is collected, including countries where the level of data protection may net be deemed adequate by local legal or regulatory authority in the country of origin of the data. Where we make a transfer of your personal information outside of the UK, we will take the required steps to ensure that your personal information is protected.
Generally: e.g., if your permanent address is outside the UK, or the project is outside of the UK, we may send details to individuals specifically to promote your involvement within the project.
The safeguards in place to ensure that the data is securely protected are:
In other circumstances, the law may permit us to otherwise transfer your personal information outside the EEA. In all cases, however, any transfer of your personal information will be compliant with applicable data protection law.
If you would like further information regarding the steps, we take to safeguard your personal information when making international transfers, please contact the Data Protection Manager using the details on the foot of this Privacy Notice.
Your rights and your personal information
Under data protection law you have several specific rights in relation to the personal information that we hold about you. These include rights to know what information we hold about you and how it is used. You may also exercise these rights at any time by contacting us using the details set out at the top of this privacy notice and without adversely affecting your service.
We will not usually charge for handling a request to exercise your rights. If we cannot comply with your request to exercise your rights, we will usually tell you why.
If you make many requests or it is not reasonable for us to comply with a request, then we do not have to respond. Alternatively, we can charge for responding.
Under data protection legislation you have the right to:
You also have the right to complain to the Information Commissioners Office (ICO) if you are unhappy with the way that we have dealt with a request from you to exercise any of these rights, or if you think we have note complied with our legal obligations. Whilst you are not obliged to do so, we would appreciate you making us aware of any issue prior to notifying the ICO and giving us the opportunity to respond. You can contact either the Risk and Compliance Manager or Data Protection Manager using the postal address at the top of the privacy notice. More information can be obtained either on the ICO website (https://ico.org.uk/) or by calling 0303 123 1113.
Making a complaint will not affect any other legal rights or remedies that you have.
Securing your data
We have implemented appropriate technical and organisational security to protect your personal information, this includes:
Please contact us if you require further information about how we secure your data.
Queries
If you have any queries or would like to exercise your rights or to establish whether any rights apply to you, please speak to the Data Protection Manager (dataprotection@cp.catapult.org.uk).
or by writing to the address at the top of this privacy notice, marking your communication “Private and Confidential – FAO Connected Places Catapult Data Protection Manager”
Telephone: +44 (0)1908 359 999
Updates to this Privacy Notice
We may update this Privacy Notice from time to time to ensure that it remains accurate. If these changes result in any material difference to the manner in which we process your personal data then we will provide you with an updated copy of the Policy and signpost you to specific changes.