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Digital Twins and Service Innovation in Designing the Hospital of the Future

Catherine Condie

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A new whitepaper explores how digital twin technology can play its role in the future of a service-oriented environment  - highlighting the potential benefits and opportunities as well as the challenges that can arise when implementing innovative digital solutions. The paper focuses on Moorfields Eye Hospital, leading provider of specialist eye health services in the UK and world centre of excellence for ophthalmic research and education, as it designs and constructs a smart hospital of the future.  

A Cambridge-based research team worked with multiple stakeholders – asset owners, management, service providers, and clinicians – to better understand how digital transformation of the built environment could create new opportunities to enhance inclusion and improve services provided to patients in new smart hospitals, and how the shift to the uptake of digital technologies around telemedicine and AI will impact service provision and service transition. 


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